Managed Services have grown in popularity in the past few years, but there are many things about the managed services industry that some people don’t understand. In this blog post, we are going to cover some of the Myths about MSPs and help you understand whether or not they are true or false.
Managed Services Cost More than In-House IT Support
While this is not a blanket true or false myth, more often than not MSPs can help you save money on your IT spending. Especially when you consider the fact that you wont have to pay for benefits or other assets that are affiliated with hiring a full time employee.
By-the-hour Support Costs Less
There is no argument that hourly support can (and often does) lead to cycles or months with very little or no IT cost. However, maintaining your technology is much like maintaining your car. When you don’t proactively manage your technology systems, the costs associated with fixing it are much higher. Downtime is also much more likely and much harder to control, which can have catastrophic business results, such as lost profit or business.
Don’t Have the Qualifications Needed to Properly Support my Systems
This would vary from MSP to MSP. Do the research when selecting a managed services provider to make sure their skills bench has the qualifications to support your systems. But categorically, this is a myth. Many MSPs (including Orion) ensure that employees maintain current certifications. They also employ experts in a wide range of specialties so that
All MSPs are the Same
False. Managed services have been taking off in recent years, and many IT companies have started to hop on board the train. There is a big difference between a company that has recently started learning about what it takes to deliver managed services and one that has years of experience with countless clients. In fact, check out our FREE MSP Comparison Checklist for more information about comparing managed services providers.
Help Desk Support isn’t Available When I Need Them
Different managed services providers vary in how they structure their support schedules. But many managed services providers offer 24/7 remote monitoring and management of systems. As for business-hour support, a managed services provider should have a staff that is capable of responding to tickets in a much more timely fashion than an in-house IT support staff would likely be capable of. When you rely on one or two internal guys to support all of your technical needs, they become tied down with regular maintenance and planning very quickly. A managed services provider would be able to provide you with a dedicated help desk staff who can be ready to work on your issues as they come up.
Managed Services Would Limit me to Only Remote Support With no one Available for on-site Problems
This also varies from MSP to MSP. At Orion, our technicians are available for on-site support when needed. So you don’t have to worry that any problem that would require on site assistance will not be able to be taken care of.
Outsourcing IT is a Security Risk
While it is true that you give up a certain level of control, many managed services providers have the ability to provide a significantly higher level of security over in-house alternatives. Keeping up with the ever-evolving security and risk landscape is not an easy thing to accomplish. Look for a MSP that has security credentials and experience in securing client systems. An MSP that knows what they are doing should have protocols in place that can tell you how your systems will be secured.
An MSP will Control what Type/ Brand of Equipment I Have
A managed services provider can provide the expertise to support the system of your choosing. A good managed services provider should provide support and consultation on your technology regardless of any affiliations they possess.