End User Support 2017-03-24T13:47:28-04:00

Get Your Employees The Support They Need, When They Need It.

Keeping your employees up and running – regardless of when they need to work – is critical to the overall productivity of your business. Orion can serve as your organization’s support center for all end users. Our unique value chain covers the full life cycle of IT services — from the procurement of technology to the configuration, implementation and management of complex environments.

Our support technicians offer the deep expertise in systems and devices that can only come from a team that is constantly learning and training to stay abreast of the latest technologies. We have the knowledge, multi-tiered support structure, and tools to maximize your users’ uptime and security day in and day out. Through advanced remote access tools, we can address end users’ individual issues in real-time – regardless of what application they’re using, what device they’re operating or where they are located.

Benefits of Orion’s End User Support

Save 17-35% of Total IT Budget Through Outsourcing User Support

Single Point-of-Contact for All IT Related Requests.

Comprehensive Quarterly Performance Reporting

Reduce Total Infrastructure Related Costs by 30-50%

Our End User Support Services

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Insights from the End User Support Team

Benefits of Managed MDM For Hotels

Over the past couple of years, mobile devices have emerged as a great way for hotels to differentiate themselves as well as add padding to their bottom line.  The use cases for these devices are [...]

Always On With Event Management

For a Service Desk to efficiently and consistently provide quality support, Event Management must be implemented along with Incident Management to ensure that technical staff always know what is happening in the environments they administer.  [...]

Our Help Desk: The Evolving Dispatcher Role

The role of Dispatcher is a new position to our service desk, and is a process that we’ve been refining over the last several months to better improve the efficiency of our help desk technicians. [...]